Support & Service plan
Rhineland Incorporated offers a full after sales service via its technical department, which can offer support by means of contact by email, or by telephone during normal office hours, addressed to our head of technical services. Our technical department can assist in the following primary functions via email, internet or phone.
- Technical problem solving in case of hardware issues.
- Technical updates in form of drivers that may have been updated by manufacturers.
- Technical assistance, as liaison between client and sub suppliers, for hardware issues and warranty claims on parts RHL has delivered.
- Technical assistance via Teamviewer to connect to a specific terminal, to assist in problem solving or updating. Note that client will be required to supply a data connection at the kiosk terminal point for this functionality to be realized.